Chicken Road Legal Gambling Canada 2026

Privacy Policy

This Privacy Policy outlines how we collect, use, process, and protect your personal information when you access our online gaming platform. We are committed to maintaining the highest standards of data protection and privacy in accordance with applicable United Kingdom and Canadian regulations, including the General Data Protection Regulation (GDPR) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This policy is effective as of our platform’s launch and was last updated on January 19, 2026. By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to our data handling practices.

1. Information We Collect

We collect various types of information to provide, maintain, and enhance our gaming services. This information falls into several categories that enable us to deliver a secure, personalised, and compliant gaming experience. Understanding what data we gather helps you make informed decisions about your participation on our platform.

  • Account registration information including full name, email address, date of birth, and phone number
  • Identity verification documents such as passport scans, driver’s license images, and proof of address
  • Financial information including bank account details, payment card numbers, and transaction history
  • Gaming activity data including bets placed, wins, losses, game preferences, and session duration
  • Device information such as IP address, browser type, operating system, and device identifiers
  • Location data derived from IP addresses and GPS information when you enable location services
  • Communication records including emails, support tickets, and customer service interactions
  • Marketing preferences and consent records for promotional communications
  • Cookies and similar tracking technologies that record your browsing behaviour and preferences
  • Third-party data from identity verification providers, payment processors, and fraud prevention services

2. Purpose of Data Collection

We collect and process your personal information for specific, lawful purposes that are essential to operating a responsible gaming platform. Each piece of data we gather serves one or more defined purposes, and we do not use your information beyond these stated objectives unless we obtain your explicit consent or are required to do so by law.

  • Account creation and management to establish and maintain your gaming profile
  • Identity verification and age confirmation to ensure compliance with gaming regulations
  • Payment processing and financial transactions to facilitate deposits, withdrawals, and gaming activities
  • Fraud prevention and anti-money laundering compliance to protect your account and our platform
  • Responsible gambling measures including self-exclusion implementation and betting limit enforcement
  • Customer support and dispute resolution to address your queries and concerns
  • Statistical analysis and game improvement to optimise our platform’s functionality
  • Marketing and promotional communications when you have opted in to receive such messages
  • Legal compliance with gaming authorities and regulatory bodies
  • Security monitoring and incident response to protect against unauthorised access and data breaches

3. Legal Basis for Processing

Our processing of personal data is conducted on legally established grounds that ensure our activities are transparent and compliant with data protection legislation. We process your information only when we have a valid legal basis to do so, whether through your consent, contractual necessity, legal obligation, or legitimate interests.

We process your information based on your explicit consent when you voluntarily provide it during registration and account setup. We also process data as necessary to fulfil our contractual obligations to you as a gaming platform user, including providing access to games and processing your wagers. Legal obligations under UK and Canadian gaming regulations require us to collect identity verification information and maintain records for anti-money laundering compliance. Our legitimate interests in fraud prevention, platform security, and responsible gambling also justify certain data processing activities. In some cases, we process information to protect your vital interests or those of other users, particularly in situations involving problem gambling or account security threats.

4. Data Sharing and Disclosure

We maintain strict controls over who can access your personal information. We do not sell your data to third parties for marketing purposes, but we do share information with selected partners when necessary to deliver our services or comply with legal requirements. All recipients of your data are required to maintain confidentiality and use your information solely for the purposes we have specified.

  • Payment processors and financial institutions required to process your gaming transactions
  • Identity verification service providers who confirm your age and prevent fraud
  • Anti-money laundering and compliance providers who assist with regulatory obligations
  • Law enforcement and gaming regulators when required by legal process or court orders
  • Customer support platforms and communication services that assist in providing support
  • Cloud hosting providers who maintain our servers and ensure platform availability
  • Analytics providers who help us understand user behaviour and improve our services
  • Parent companies and affiliated entities within our corporate structure
  • Professional advisors including legal counsel and auditors conducting compliance reviews
  • Acquiring companies in the event of merger, acquisition, or asset sale

5. International Data Transfers

As an online gaming platform serving players across multiple jurisdictions, we may transfer your personal information to countries outside the United Kingdom and Canada. When we do so, we implement appropriate safeguards to ensure your data remains protected at levels equivalent to those required by UK and Canadian law. All international transfers comply with applicable data protection regulations and are conducted through legally recognised mechanisms.

We use Standard Contractual Clauses when transferring data to processors outside the United Kingdom and European Economic Area. For transfers to Canada and other jurisdictions, we ensure that recipient countries provide adequate data protection or that we have established legal agreements guaranteeing equivalent protection. Where transfers are necessary for service provision, such as to gaming software providers or payment processors, we verify that recipients implement appropriate technical and organisational security measures. You have the right to obtain information about the specific mechanisms we use for international transfers and can request details about our safeguarding procedures.

6. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your gaming experience and gather analytics data. These technologies enable us to remember your preferences, maintain session security, and understand how users interact with our services. We use different types of cookies for different purposes, and we provide you with control over most tracking technologies except those essential for platform functionality.

  • Essential cookies required for platform operation, security authentication, and account access
  • Preference cookies that remember your language, theme settings, and gameplay preferences
  • Analytics cookies that collect anonymised data about how users navigate our platform
  • Marketing cookies that track your interaction with promotional content and campaigns
  • Performance cookies that monitor page load times, error rates, and user experience metrics
  • Third-party cookies from analytics providers and social media platforms when applicable

You can control most cookies through your browser settings, though disabling certain essential cookies may impact platform functionality. We respect “Do Not Track” signals and will honour your browser’s privacy preferences where technically feasible. Our cookie policy is regularly updated to reflect changes in tracking technology and regulatory requirements.

7. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of information and the purpose for which it is processed. When your information is no longer needed, we securely delete or anonymise it, except where longer retention is required by law.

  • Account information is retained for the duration of your account and six years thereafter for regulatory compliance
  • Identity verification documents are stored for at least five years as required by anti-money laundering regulations
  • Gaming transaction records are maintained for seven years to meet tax and gaming authority requirements
  • Customer communication records are kept for three years to resolve potential disputes
  • Marketing preference data is retained until you unsubscribe or your account is deleted
  • Cookies are automatically deleted according to their expiration dates unless you manually clear them
  • Fraud detection logs are retained for two years for security analysis purposes

You can request deletion of your information subject to legal and regulatory requirements. Upon account closure, we delete non-essential data within thirty days, though some information must be retained for compliance purposes. You may request access to retained data and explanation for why retention is necessary.

8. Data Security Measures

We implement comprehensive technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, and destruction. Our security infrastructure is designed to meet or exceed industry standards and includes multiple layers of protection throughout our systems and processes.

  • AES-256 encryption for data at rest on our secure servers
  • TLS 1.2 or higher encryption for all data in transit between your device and our platform
  • Advanced firewalls and intrusion detection systems monitoring network traffic continuously
  • Multi-factor authentication for account access and administrative functions
  • Regular security audits and penetration testing to identify and address vulnerabilities
  • Employee access controls limiting data visibility to authorised personnel only
  • Secure password storage using salted hash algorithms
  • Data anonymisation and pseudonymisation for analytics and testing purposes
  • Incident response protocols for rapid detection and remediation of security breaches
  • Regular backup systems to ensure data recovery in case of system failure
  • Payment Card Industry (PCI) DSS compliance for credit card information handling
  • Annual security certifications and compliance audits with third-party assessors

9. Your Privacy Rights

You have fundamental rights regarding your personal information that we respect and will honour upon request. These rights enable you to exercise control over your data and ensure transparency in how we handle your information. To exercise any of these rights, contact our Data Protection Officer using the contact information provided in this policy.

  • Right of access to obtain a copy of your personal information we hold
  • Right to rectification to correct inaccurate or incomplete personal data
  • Right to erasure or “right to be forgotten” subject to legal retention requirements
  • Right to restrict processing of your information in certain circumstances
  • Right to data portability to receive your information in a structured, portable format
  • Right to object to certain types of processing including marketing communications
  • Right to withdraw consent at any time without affecting the lawfulness of prior processing
  • Right to lodge complaints with the Information Commissioner’s Office (ICO) or Canadian regulatory bodies
  • Right to explanation of automated decision-making affecting your account
  • Right to know about data breaches that may affect your information security

10. Responsible Gambling and Data Protection

We use your personal information to implement responsible gambling measures designed to protect vulnerable players and prevent problem gambling. These measures include monitoring betting patterns, implementing self-exclusion tools, and enforcing betting limits. Your data plays a crucial role in our ability to identify concerning gambling behaviour and intervene appropriately.

We analyse your gaming activity to detect signs of problem gambling such as rapidly increasing losses, extended session durations, or betting beyond your declared limits. When concerning patterns emerge, we may contact you with resources and support options. You can set deposit limits, betting limits, and session time limits, and we enforce these restrictions across all your gaming activities. We share relevant information with problem gambling support organisations only with your consent or when we reasonably believe there is immediate risk of serious harm. Our self-exclusion system prevents you from accessing your account for periods you specify, and this information is shared with other licensed operators to prevent circumvention of your exclusion.

11. Children and Underage Users

Our platform is strictly for individuals aged eighteen years and older, or the legal gambling age in your jurisdiction, whichever is higher. We do not knowingly collect information from minors, and we implement age verification procedures to prevent underage access. If we discover that we have collected information from someone underage, we will delete such information immediately and take appropriate action.

Parents or guardians who believe their child has created an account or accessed our platform should contact us immediately at our dedicated safeguarding email address. We employ industry-leading age verification technology at registration and maintain ongoing monitoring systems to detect potential underage users. We cooperate fully with law enforcement and child protection agencies in addressing any child safety concerns. Our terms of service explicitly prohibit underage use, and we reserve the right to permanently ban accounts used by minors.

12. Updates to This Privacy Policy

We review and update this Privacy Policy regularly to reflect changes in our services, technology, legal requirements, and best practices in data protection. Significant changes will be communicated to you via email or prominent notification on our platform. Your continued use of our services following such notification constitutes acceptance of the updated policy. This Privacy Policy was last updated on January 19, 2026, and substantial changes may be made periodically as our platform evolves. For questions about our privacy practices or to exercise your rights, contact our Data Protection Officer at [email protected] or through our online contact form. We aim to respond to all privacy inquiries within fourteen business days.